Job Description
Join our elite customer service team in San Antonio! We're hosting a exclusive hiring event for Weekend Call Center Representatives ready to deliver exceptional customer experiences. Enjoy competitive pay, flexible scheduling, and comprehensive training in a modern, supportive environment.
Perks include: Weekly pay, health benefits, career advancement paths, and weekend shift premiums. No experience required – we provide all training!
Event Details: October 15-16, 9AM-5PM at our downtown San Antonio location. Walk-ins welcome!
Responsibilities
- Handle 40-50 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries and technical issues using CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads on process improvements
- Adhere to PCI compliance protocols during payment processing
- Participate in weekly coaching sessions and training modules
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 1 year customer service/call center experience
- Proficient in Windows OS and typing (40+ WPM)
- Clear communication skills in English and Spanish preferred
- Ability to work weekends (Sat/Sun) and holidays
- Pass background check and drug screening
- Strong problem-solving and conflict resolution abilities