Job Description
Join Fresno Customer Solutions and become the voice of our valued community! We're seeking passionate Night Shift Customer Service Representatives to deliver exceptional support while our city sleeps. This is more than a job – it's your chance to build meaningful connections and grow your career in Fresno's thriving service industry. Enjoy competitive pay, comprehensive benefits, and a supportive team environment designed for your success.
Our upcoming hiring event on October 15th offers immediate interviews and on-the-spot offers. Don't miss this opportunity to join Fresno's premier customer service team!
Responsibilities
- Deliver outstanding phone and digital customer support for Fresno-based clients
- Resolve inquiries, complaints, and technical issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to improve service quality
- Maintain detailed knowledge of products and services
- Support weekend shifts during peak demand periods
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience preferred
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Ability to work independently in a night shift environment
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Valid California driver's license (for occasional local travel)