Job Description
Join our award-winning call center team in Atlanta and become a vital part of our customer success story! We're seeking dynamic Weekend Shift Representatives to deliver exceptional service while enjoying competitive pay, flexible schedules, and rapid career advancement. Our state-of-the-art downtown facility offers a collaborative environment where your voice matters. Immediate openings for our upcoming hiring event! Apply today and start your journey with us.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using proprietary CRM tools
- Document interactions accurately in our customer database
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service workflows
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office Suite
- Exceptional verbal communication skills
- Ability to work flexible weekend shifts (Sat/Sun)
- Positive attitude and problem-solving mindset