Job Description
Join our dynamic team at Detroit Connect Solutions and kickstart your career in customer service! We're seeking enthusiastic Weekend Call Center Representatives to deliver exceptional support to our clients. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. No experience necessary – we provide comprehensive training to set you up for success. Be part of a supportive environment where your contributions matter!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to resolve complex issues
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working in a fast-paced environment
- Basic computer proficiency
- Weekend availability (Sat/Sun shifts)
- Positive attitude and problem-solving mindset