Job Description
Join our award-winning customer service team at Customer Connect Solutions! We're seeking dynamic Weekend Call Center Representatives to deliver exceptional support while enjoying competitive pay and a supportive work environment. Our Portland-based team thrives on innovation and growth, offering clear advancement paths and comprehensive training. Exclusive Hiring Event: October 15th, 10 AM - 2 PM at our downtown office. Bring your resume and meet our hiring team face-to-face!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM tools and escalation protocols
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed KPIs for call quality, resolution time, and CSAT
- Collaborate with cross-functional teams on process improvements
- Maintain product knowledge through continuous training modules
Qualifications
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and technical proficiency
- Exceptional communication and conflict resolution abilities
- Flexibility to work Saturdays and Sundays (6 AM - 6 PM)
- High school diploma or equivalent; college degree preferred
- Ability to pass background check and drug screening