Job Description
Join our award-winning call center team in San Jose! We're hosting a exclusive hiring event for Weekend Shift Customer Service Representatives. Enjoy premium pay rates, flexible scheduling, and a modern workspace while delivering exceptional support to clients nationwide. No nights or weekdays required!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team leads to improve service protocols
- Adhere to compliance regulations and data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and multitasking
- Weekend availability (Saturday/Sunday shifts)
- Ability to work independently in a fast-paced environment