Job Description
Join our award-winning call center team in Jacksonville and transform your weekends into a rewarding career! ConnectCare Solutions is hiring energetic Weekend Shift Representatives to deliver exceptional customer experiences for Fortune 500 clients. Enjoy competitive pay, flexible scheduling, and comprehensive training in a modern, collaborative environment. Perfect for students, parents, or professionals seeking weekend-only roles with growth potential. Our Jacksonville facility offers free parking, on-site amenities, and a culture that values work-life balance. Apply today and start your journey in customer excellence!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries, complaints, and technical issues using CRM systems
- Document interactions accurately in compliance with company protocols
- Meet/exceed performance metrics including quality and efficiency targets
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development sessions
- Uphold strict confidentiality and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Proficiency with Windows OS and basic software applications
- Flexibility to work weekends (Sat/Sun) and occasional holidays
- Positive attitude with resilience under pressure