Job Description
Join our award-winning customer service team as a Weekend Call Center Representative in Charlotte, NC! We're seeking energetic professionals to deliver exceptional support to our diverse client base. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. Perfect for students, second-income seekers, or those seeking weekend-only work. Our modern office offers a collaborative environment with comprehensive training and career advancement paths.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficiency with Microsoft Office and CRM software
- Flexible availability (Saturday/Sunday shifts, 8am-8pm)
- Positive attitude under pressure