Job Description
Join Apex Customer Solutions as a Weekend Call Center Representative and kickstart your career in customer service excellence! We're seeking dynamic individuals to deliver exceptional support during weekend shifts (Sat-Sun, 10 AM-6 PM) at our Raleigh headquarters. Enjoy competitive pay, comprehensive training, and a vibrant team environment while serving diverse clients across North Carolina and Ohio. This role offers immediate start opportunities with flexible scheduling and clear pathways to advancement.
Our Raleigh facility features modern workspaces, free parking, and on-site amenities. Perfect for students, parents, or professionals seeking weekend flexibility without sacrificing growth potential. Apply today to join our award-winning team recognized for employee satisfaction and client retention!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Participate in ongoing training and process updates
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with 98% accuracy
- Proficiency with Windows OS and basic software
- Flexible availability for weekend shifts (Sat/Sun)
- Problem-solving mindset and emotional resilience
- Background check and drug screen required