Job Description
Join our award-winning customer service team as a Weekend Call Center Representative in Detroit! We're seeking energetic professionals to deliver exceptional support during weekend shifts. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Immediate start available – no experience necessary! Apply today and launch your career in customer service.
Responsibilities
- Handle incoming customer inquiries via phone and digital channels
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work weekends (Sat/Sun)
- Basic computer proficiency
- Customer service mindset with patience and empathy
- Reliable transportation to downtown Detroit location