Job Description
Join our dynamic call center team in Colorado Springs and become the voice of our valued customers! We're seeking enthusiastic Weekend Shift Representatives to deliver exceptional support while enjoying work-life balance. As a locally-owned operation, we pride ourselves on fostering a supportive community where your growth matters. Our upcoming Hiring Event on June 22nd offers immediate interviews and onboarding opportunities. Enjoy competitive pay, comprehensive training, and a vibrant team environment. No nights or weekdays required – weekends only! Apply now to start your rewarding career journey.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to ensure seamless service
- Participate in ongoing training programs
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Proficient in Microsoft Office and CRM software
- Reliable transportation to Centennial Blvd location
- Flexible availability for Saturday/Sunday shifts
- Positive attitude and problem-solving mindset