Job Description
Join our elite weekend team at Customer Connect Solutions in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional customer experiences during our high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and a supportive team environment while making a real impact. No nights or weekdays required – perfect for work-life balance!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues using CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Document interactions accurately in customer databases
- Collaborate with team leads to improve service processes
- Adhere to all compliance and security protocols
- Participate in weekend team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong verbal communication and active listening skills
- Proficient in Windows OS and CRM software
- Ability to type 35+ WPM with accuracy
- Weekend availability (Sat/Sun shifts 8AM-8PM)
- Positive attitude and problem-solving mindset
- Background check and drug screening required