Job Description
Join our award-winning customer support team and launch your career in Boston! We're seeking energetic Weekend Call Center Representatives for immediate start. Enjoy competitive pay, flexible scheduling, and growth opportunities while delivering exceptional service to Fortune 500 clients. Our modern downtown office offers a collaborative environment with performance-based bonuses and comprehensive training.
Similar positions available in New York for qualified candidates. Apply today to join Boston's top-rated contact center!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in Salesforce CRM system
- Maintain 95%+ customer satisfaction scores and call quality metrics
- Collaborate with team to improve service efficiency
- Adhere to strict compliance protocols and data security standards
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable weekend availability (Sat/Sun shifts)
- Proficient with Microsoft Office and CRM software