Job Description
Are you looking for a rewarding career in Customer Service? Join our Hiring Event in Charlotte, NC, and become part of a dynamic team dedicated to excellence. We are currently seeking motivated individuals to join our weekend operations and provide top-tier support to our valued clients.
Why You'll Love Working Here:
- Competitive hourly rate ranging from $18.00 to $22.00.
- Weekend shifts offering a great work-life balance.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and performance bonuses.
- Clear pathways for career advancement within the organization.
Don't miss this opportunity to jumpstart your career in a stable and growing industry. Apply today for our upcoming Hiring Event!
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and issues efficiently using established scripts and guidelines.
- Accurately document all customer interactions and transactions into the CRM database.
- Collaborate with team leads and support staff to ensure service quality metrics are met.
- Identify opportunities to upsell or cross-sell products/services as appropriate.
- Maintain a high level of product and service knowledge to assist customers effectively.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a call center, retail, or customer service role is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Proficiency with computers and basic office software (Microsoft Office Suite).
- Must be available to work weekends (Saturday and Sunday) on a regular basis.
- Ability to remain calm and composed under pressure in a fast-paced environment.