Job Description
Join our elite customer service team in Charlotte, NC and transform weekend workdays into rewarding career opportunities! We're seeking passionate individuals to deliver exceptional customer experiences during weekend shifts. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment where your voice matters. Immediate start available – apply today and start earning this weekend!
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service complaints efficiently
- Document all interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (call handle time, CSAT, first-call resolution)
- Collaborate with cross-functional teams to escalate complex issues
- Maintain detailed knowledge of products/services and policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years call center or customer service experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends (Fri-Sun) and holidays