Job Description
Join our elite customer service team in Charlotte and kickstart your career with a weekend shift opportunity! We're seeking motivated individuals to deliver exceptional support while enjoying weekend-only hours with immediate start available. Enjoy competitive pay, comprehensive training, and a dynamic team environment where your voice matters. No prior experience required – we provide all tools for success!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software (Salesforce/Zendesk)
- Document interactions accurately in real-time systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to resolve escalated issues
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills in English
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing: 30+ WPM)
- Weekend availability (Saturday/Sunday)
- Positive attitude and problem-solving mindset
- No experience required – training provided