Job Description
Join our award-winning customer service team as a Part-Time Customer Service Representative in Fort Worth! We're seeking passionate individuals to deliver exceptional support to our local clients. This role offers flexible scheduling and immediate start opportunities for those ready to make a difference in their community. At Apex Solutions Group, we invest in our people through comprehensive training and career advancement pathways.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with support teams to resolve complex escalations
- Maintain customer satisfaction metrics above 95%
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Availability to work evenings/weekends (20-30 hrs/week)