Job Description
Join our award-winning call center team in San Jose! We're hosting a dedicated hiring event for motivated individuals seeking weekend shift opportunities. Enjoy competitive pay, flexible scheduling, and comprehensive training while delivering exceptional customer service. This is your chance to launch a rewarding career in a dynamic, supportive environment.
Why Work With Us?
- Competitive hourly pay plus performance bonuses
- Weekend shift premium pay (Sat/Sun)
- Free parking and public transit reimbursement
- Health benefits for part-time employees (20+ hours/week)
- Clear career advancement paths
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, handle time, resolution rate)
- Collaborate with team leads to improve processes
- Participate in weekend-only shift rotations (Sat/Sun)
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and tech proficiency
- Excellent communication and active listening abilities
- Ability to work independently and adapt to changing priorities
- Weekend availability (Saturday/Sunday 8am-8pm)
- Pass background check and drug screening