Job Description
We are hosting a massive Hiring Event for our Weekend Shift team! Join a dynamic Customer Support organization where your work matters. We are looking for motivated individuals to join us in Atlanta, GA, with potential opportunities extending to Illinois for remote candidates.
Whether you need weekend hours for work-life balance or are seeking a full-time career, we offer competitive pay, weekly bonuses, and a collaborative culture. Our team provides top-tier training to ensure your success from day one.
Responsibilities
- Manage high-volume inbound and outbound calls with a professional and empathetic tone.
- Resolve customer inquiries regarding billing, products, and technical support efficiently.
- Document all customer interactions and account updates accurately in our CRM system.
- Identify and escalate complex issues to the appropriate team leads.
- Maintain high customer satisfaction scores by following call scripts and quality standards.
- Collaborate with cross-functional teams to ensure seamless service delivery.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service or call center experience is preferred but not mandatory.
- Reliable high-speed internet connection and a quiet workspace (for hybrid/on-site roles).
- Basic computer proficiency and typing speed of 35+ WPM.
- Must be available to work weekends (Friday through Sunday) and holidays as required.
- Strong verbal communication skills and the ability to handle difficult conversations with grace.