Job Description
Are you looking for a rewarding career with flexible weekend hours? Apex Contact Solutions is hosting a Hiring Event for dynamic individuals to join our growing team in Baltimore, MD. We are currently seeking enthusiastic Customer Service Representatives to provide exceptional support to our clients.
As a Weekend Shift Representative, you will play a crucial role in ensuring customer satisfaction. Whether you are resolving inquiries, processing orders, or providing technical support, your voice matters. We offer a competitive salary, comprehensive benefits, and a supportive work environment.
Responsibilities
- Manage high-volume incoming calls and customer inquiries with a focus on empathy and efficiency.
- Resolve customer issues and complaints in a timely and professional manner.
- Accurately document all customer interactions and transactions in the CRM system.
- Assist customers with product information, account details, and billing questions.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Adhere to all call center quality assurance standards and scripts.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service or call center experience is preferred but not required.
- Excellent verbal communication and active listening skills.
- Ability to work weekends (Saturday and Sunday) as part of a rotating schedule.
- Proficient with basic computer applications and typing speed of 35+ WPM.
- Strong problem-solving abilities and a patient, friendly demeanor.