Job Description
Are you looking for a rewarding career with flexibility? Apex Customer Solutions is currently holding a Hiring Event in Jacksonville, Texas, specifically for our Weekend Shift teams.
We are looking for passionate individuals to join our elite customer service department. In this role, you will be the voice of our brand, helping customers resolve their inquiries and ensuring they have a seamless experience. We pride ourselves on a supportive culture, competitive compensation, and opportunities for growth.
Responsibilities
- Manage a high volume of inbound and outbound calls during weekend shifts.
- Provide accurate information and solutions to customer questions regarding our products and services.
- Document all customer interactions and transactions in the CRM system.
- De-escalate difficult situations and maintain a professional, empathetic demeanor.
- Identify upselling opportunities to enhance the customer experience.
- Collaborate with team leads to meet daily and weekly performance targets.
Qualifications
- High school diploma or GED is required.
- Previous call center or customer service experience is preferred.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing skills (30+ WPM).
- Ability to work in a fast-paced, high-volume environment.