Job Description
Join our elite customer service team at CustomerCare Solutions Inc. and become the voice of our brand! We're seeking passionate Weekend Shift Customer Service Representatives to deliver exceptional support to our Fort Worth community. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment designed for growth. Don't miss our exclusive Georgia Hiring Event – your opportunity to interview directly with hiring managers!
What We Offer:
- Competitive hourly wage + performance bonuses
- Health, dental, and vision insurance
- Paid training and career advancement
- Flexible weekend schedule (Sat/Sun 8am-6pm)
- Modern downtown Fort Worth office
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex billing, technical, and account issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in weekend team huddles and training sessions
- Identify process improvements for enhanced customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work independently in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Availability for consistent weekend shifts (Sat/Sun)
- Basic technical troubleshooting knowledge