Job Description
Are you looking for a rewarding career with flexible weekend hours?
Apex Support Solutions is currently hosting a Hiring Event in Oklahoma City! We are seeking motivated individuals to join our dynamic Customer Service team as Weekend Representatives. Enjoy a competitive pay rate and comprehensive benefits while helping customers achieve their goals.
Why Join Us?
- Flexible Schedule: Focus on your personal life with dedicated weekend shifts.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Training Provided: No prior experience required; we will train you.
- Modern Environment: Work in a supportive and collaborative office.
Responsibilities
- Answer high-volume inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries, issues, and complaints efficiently and accurately.
- Process orders, returns, and account adjustments according to company policies.
- Document all customer interactions and account details accurately in the CRM system.
- Collaborate with the team to meet daily and weekly performance targets.
- Identify opportunities to cross-sell or upsell products/services where appropriate.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed (35+ wpm).
- Ability to remain calm and composed under pressure.
- Reliable internet connection and a quiet workspace (if remote hybrid).
- Availability to work weekends (Saturday and/or Sunday) on a consistent schedule.