Job Description
Unlock a New Career Opportunity with Our Hiring Event
We are currently expanding our elite support team and are hosting a Hiring Event for Weekend Call Center Representatives. If you are based in Portland, OR or Virginia and looking for a stable, rewarding full-time role, we want to meet you.
At Apex Contact Solutions, we pride ourselves on delivering exceptional customer experiences. As a Weekend Representative, you will be the face of our brand, handling inquiries with empathy and efficiency. Join a company that values your time, offers competitive pay, and provides a culture of growth.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Weekend Flexibility: Enjoy your weekdays off with our dedicated weekend shifts.
- Modern Work Environment: State-of-the-art facilities in Portland and remote-ready options in Virginia.
- Benefits Package: Health, dental, and vision insurance available.
Responsibilities
- Manage a high volume of inbound and outbound calls with professionalism and a customer-first mindset.
- Resolve customer inquiries regarding billing, technical support, and account management efficiently.
- Document all customer interactions and resolutions accurately in our CRM software.
- Escalate complex issues to senior management while maintaining customer satisfaction.
- Adhere to all company scripts, policies, and quality assurance standards.
Qualifications
- Ability to work weekends, including Friday, Saturday, and Sunday.
- High school diploma or GED required.
- Strong verbal communication skills with a clear and professional speaking voice.
- Basic computer literacy and typing skills (40+ WPM).
- Experience in customer service or call center environments is a plus but not mandatory.