Job Description
Join Our Team at the Wichita Hiring Event!
Are you looking for flexible weekend work? We are currently hosting a Hiring Event for enthusiastic individuals to join our growing team as Call Center Representatives. If you are based in Wichita, KS, and want a career with competitive pay and growth opportunities, this is the perfect opportunity for you.
As a representative, you will be the voice of our brand, handling customer inquiries with professionalism and empathy. We offer a supportive environment, paid training, and the chance to advance your career in customer service.
Why Join Us?
- Competitive hourly wage ($15.00 - $20.00/hr)
- Weekend flexibility for work-life balance
- On-site and Remote work options available
- Professional growth and development pathways
- Modern call center technology and tools
Responsibilities
- Handle a high volume of inbound and outbound customer calls regarding products, services, and billing.
- Resolve customer issues efficiently and accurately while maintaining a high customer satisfaction score.
- Follow standard operating procedures and call scripts to ensure consistency.
- Update customer records and account information in the CRM system.
- Collaborate with team leads to meet daily performance metrics and KPIs.
- Identify upsell opportunities within established guidelines.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is a plus but not mandatory (training provided).
- Strong verbal communication and active listening skills.
- Ability to type at least 35 WPM.
- Reliable internet connection and a quiet workspace if working remotely.
- Must be available to work weekends (Saturday and Sunday).