Job Description
Join Houston Connect Solutions as a Weekend Call Center Representative and kickstart your career in customer service excellence! We're seeking dynamic individuals to join our award-winning team with immediate openings for weekend shifts in Houston, TX. Enjoy competitive pay, comprehensive training, and a supportive work environment that values your growth. Perfect for students, professionals seeking flexible schedules, or career changers ready to thrive in a fast-paced setting.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with team members to escalate complex issues effectively
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in call center environment
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer proficiency
- Flexible schedule availability (weekends + some weekdays)
- Problem-solving mindset with conflict resolution abilities
- Reliable transportation to our Houston facility