Job Description
Are you looking for a rewarding career with flexible weekend hours?
Apex Support Solutions is seeking dedicated Customer Service Representatives to join our elite team in Memphis, TN. We offer a competitive pay structure and a supportive environment for our weekend workforce.
In this role, you will be the voice of our brand, ensuring our clients receive top-tier service during their peak times. Whether you prefer working from the comfort of your home or our state-of-the-art facility, we have a spot for you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Focus on your personal life with structured weekend shifts.
- Growth Opportunities: Clear pathways for internal promotion.
Don't miss this opportunity to advance your career in customer service.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a professional and empathetic demeanor.
- Resolve customer inquiries, complaints, and issues efficiently while adhering to company scripts and guidelines.
- Document all interactions and customer information accurately in our CRM system.
- Collaborate with team leads and other departments to ensure a seamless customer experience.
- Identify opportunities to upsell products or services based on customer needs.
- Participate in weekly training sessions to stay updated on product knowledge and policy changes.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in a call center or customer service role is preferred but not mandatory.
- Excellent verbal communication and active listening skills.
- Proficiency with computers and standard office software (Microsoft Office Suite).
- Must be available to work weekends (Saturday and Sunday) as required.
- Ability to maintain composure under pressure and handle difficult situations gracefully.