Job Description
Launch your customer service career with Detroit Connect Solutions! We're seeking enthusiastic Weekend Shift Call Center Representatives in Detroit, MI. Enjoy competitive pay ($18-$22/hr), comprehensive benefits, and fully paid training. As a key member of our award-winning team, you'll deliver exceptional support to clients while working flexible weekend schedules. No experience required – we provide all tools for success. Join us in redefining customer excellence!
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet performance metrics for call volume and resolution times
- Document interactions accurately in company databases
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving abilities
- Basic computer proficiency
- Ability to work flexible weekend shifts (Sat-Sun)
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Detroit location
- No prior experience required – paid training provided