Job Description
Join our award-winning customer service team in Oklahoma City! We're seeking passionate Weekend Call Center Representatives with paid training to deliver exceptional experiences. Enjoy competitive pay, flexible weekend schedules, and career advancement opportunities. No experience required – we provide comprehensive training to set you up for success!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security standards
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with Windows OS
- Weekend availability (Saturday/Sunday shifts)
- Customer service mindset with problem-solving aptitude
- Pass background/drug screening requirements
- Must be authorized to work in the US