Job Description
Join Detroit Connect Solutions and kickstart your career in customer service! We're seeking enthusiastic Weekend Call Center Representatives for our Detroit team. Enjoy competitive pay, comprehensive paid training, and a supportive work environment. No experience required – we provide all the tools you need to succeed. Work Saturdays and Sundays with weekday flexibility for training. Be part of a dynamic team that values growth and work-life balance. Apply today and transform your weekends into rewarding career opportunities!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge and soft skills
- Uphold company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with basic computer proficiency
- Flexibility to work weekends (Sat/Sun) with weekday training availability
- Positive attitude with problem-solving aptitude
- Reliable transportation and punctual attendance record
- No prior experience necessary – paid training provided