Job Description
Join our award-winning call center team and launch your career in customer service! We're seeking motivated Weekend Shift Representatives in Omaha to deliver exceptional client experiences. No prior experience required – we provide comprehensive paid training to ensure your success. Enjoy competitive pay, flexible weekend schedules, and a supportive team environment where your growth matters.
As a key member of our Omaha-based team, you'll handle inbound/outbound calls for Fortune 500 clients, resolve inquiries with empathy and efficiency, and contribute to our 98% customer satisfaction rate. Our modern facility offers ergonomic workstations, performance bonuses, and advancement opportunities to leadership roles.
Responsibilities
- Handle 50-70 calls per day for diverse client portfolios
- Resolve billing, technical, and service inquiries using CRM tools
- Document interactions accurately in Salesforce and Zendesk systems
- Meet/exceed quality metrics (85% CSAT, 95% first-call resolution)
- Collaborate with team leads during peak weekend hours
- Participate in bi-weekly coaching sessions for skill development
- Adhere to HIPAA/FERPA compliance protocols for sensitive data
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 50 WPM typing speed and 10-key proficiency
- Strong verbal communication and active listening skills
- Ability to work independently during weekend shifts (Sat/Sun)
- Basic proficiency with Windows OS and web-based applications
- Positive attitude under pressure with conflict resolution experience
- Reliable transportation to our Farnam Street facility
- Must pass background check and pre-employment assessment