Job Description
Join Coastal Connect Solutions as a Weekend Call Center Representative and kickstart your career in customer service! We're offering paid training and flexible weekend shifts in sunny Virginia Beach. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience necessary – we'll equip you with all the skills needed to succeed. Apply today and become part of our award-winning customer service team!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, process orders, and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible weekend shifts (Sat/Sun)
- Previous customer service experience preferred but not required
- Positive attitude and team-oriented mindset