Job Description
Are you looking for a weekend job that pays well and offers career growth?
Apex Customer Solutions is expanding our team in Oklahoma City and is looking for dedicated individuals to join our Weekend Shift team. We pride ourselves on providing paid training for all new hires, ensuring you have the skills and confidence to succeed.
We are seeking friendly, professional individuals who want to make a difference in the lives of our customers. Whether you are looking for a side hustle or a full-time career path, our weekend schedule allows you to enjoy your weekdays free.
Responsibilities
- Manage High-Volume Inquiries: Handle a steady stream of customer calls, emails, and chat messages with professionalism and efficiency.
- Problem Resolution: Investigate customer issues, answer questions regarding products/services, and provide accurate solutions.
- Account Management: Update customer records accurately in our CRM systems to ensure data integrity.
- Customer Retention: Build rapport with clients, address complaints, and strive to exceed customer satisfaction goals.
- Adherence: Strictly follow call scripts and quality assurance guidelines to maintain company standards.
Qualifications
- Experience: Previous customer service or call center experience is a plus, but not required due to our paid training program.
- Availability: Must be available to work weekends (Saturday and Sunday).
- Communication: Excellent verbal communication skills and a clear, pleasant speaking voice.
- Technology: Basic computer proficiency and a reliable high-speed internet connection.
- Reliability: Ability to work independently and meet performance metrics.