Job Description
Join Our Team: Weekend Call Center Representative
Are you seeking a rewarding career with a competitive salary and a supportive work environment? Apex Support Solutions is currently hiring for Weekend Call Center Representatives in Oklahoma City, OK. We are proud to offer Paid Training to all new hires, ensuring you have the skills and confidence to excel.
We are looking for dedicated individuals who want to build a long-term career in customer service while enjoying the flexibility of weekend shifts.
Responsibilities
- Manage a high volume of inbound and outbound calls regarding products, services, and account inquiries.
- Provide exceptional customer service by resolving issues, answering questions, and offering solutions.
- Accurately record customer information and interactions in our CRM database.
- Identify customer needs and cross-sell relevant products or services where appropriate.
- Adhere to all call scripts, quality standards, and company policies.
- Collaborate with team leads to maintain high performance metrics and KPIs.
- Participate in weekly training sessions and team meetings.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous call center or customer service experience is preferred but not required due to our Paid Training program.
- Excellent verbal communication skills with a friendly and professional tone.
- Basic computer proficiency and typing speed of 35+ WPM.
- Must be available to work weekends, specifically Saturdays and Sundays.
- Reliable high-speed internet connection and a quiet home office or office space.