Job Description
Are you seeking a dynamic part-time role with the flexibility of a Weekend Shift? Apex Customer Solutions is currently hosting a Hiring Event in Raleigh, NC, dedicated to connecting exceptional talent with rewarding opportunities in customer service. Join our elite team and enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for your success.
Why Join Our Weekend Team?
- Flexible Schedule: Enjoy your weekdays free with our reliable weekend shifts.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Environment: Work in a state-of-the-art facility equipped with the latest technology.
- Growth Opportunities: Clear pathways for advancement within the organization.
We are looking for motivated individuals who are ready to make an impact. If you are ready to take the next step in your career, apply today for our Hiring Event in Raleigh.
Responsibilities
- Manage a high volume of inbound and outbound calls with a focus on customer satisfaction and retention.
- Resolve customer inquiries, complaints, and technical issues efficiently and accurately.
- Document customer interactions and account information accurately in our CRM systems.
- Identify opportunities to upsell products or services while maintaining a professional demeanor.
- Collaborate with team leads to improve service processes and operational efficiency.
- Adhere to all company policies, scripts, and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in a call center, retail, or customer service environment is preferred but not mandatory.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and a patient, empathetic attitude.
- Must be available to work weekends (Saturday and Sunday) on a recurring basis.
- Basic computer proficiency and typing skills (35+ WPM).