Job Description
Join Our Award-Winning Remote Team in Pennsylvania!
CustomerConnect Solutions is seeking passionate Weekend Call Center Representatives to deliver exceptional customer experiences from home. As a key member of our 24/7 support team, you'll handle inbound/outbound calls for Fortune 500 clients while enjoying competitive pay, comprehensive benefits, and flexible scheduling. Perfect for professionals seeking weekend-focused roles with zero commute!
Why Join Us?
• Industry-leading training program
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off & holidays
• Career advancement opportunities
Responsibilities
- Handle 40-60 inbound/outbound calls daily for diverse client portfolios
- Resolve customer inquiries, billing issues, and technical support requests
- Maintain detailed case notes in CRM systems with 99% accuracy
- Meet/exceed KPIs including CSAT scores and first-call resolution
- Collaborate with escalation teams for complex issue resolution
- Participate in weekend shift coverage (Sat-Sun 8am-8pm EST)
- Complete monthly product certification modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Strong typing skills (40+ WPM) and multitasking ability
- Proficient with CRM software and Microsoft Office Suite
- Quiet home office with reliable high-speed internet
- Ability to work weekends/holidays without exception
- Excellent communication skills in English (bilingual a plus)
- Pass background/driving record check