Job Description
Are you looking for a rewarding career in customer service?
We are thrilled to announce a Hiring Event for our San Jose call center. We are seeking dedicated individuals to join our team and provide exceptional support to our clients. If you have a passion for helping others and want to work weekends, this is the perfect opportunity for you.
At Apex Support Solutions, we believe in investing in our people. You will receive comprehensive training, competitive pay, and a supportive work environment. This is your chance to start a long-term career with a top-tier company.
Responsibilities
- Handle inbound and outbound customer inquiries with a focus on resolution and satisfaction.
- Assist customers via phone, email, and chat regarding products and services.
- Enter and update customer information accurately in our CRM system.
- Follow standard operating procedures and call scripts to ensure consistency.
- Escalate complex issues to the appropriate team or supervisor when necessary.
- Maintain a professional and positive attitude during high-volume periods.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service or call center experience is a plus but not mandatory.
- Must be available to work weekends (Saturday and Sunday) and some weekdays.
- Strong verbal communication skills and a clear speaking voice.
- Reliable internet connection and a quiet workspace for remote or hybrid work.
- Ability to type 35+ WPM and navigate computer applications efficiently.