Job Description
Join our award-winning customer service team and launch your career in Seattle's thriving tech hub! We're seeking Weekend Call Center Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive training, and a dynamic team environment—all while working flexible weekend shifts that accommodate your lifestyle. Immediate openings available with no prior experience required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software and knowledge base
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team leads during peak weekend hours
- Participate in bi-weekly training and feedback sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Ability to type 40+ WPM with 95% accuracy
- Proficiency with Microsoft Office Suite
- Weekend availability (Sat/Sun 8am-8pm)
- Pass background check and drug screen
- Resilience under high-volume call scenarios