Job Description
Join our award-winning call center team in Wichita! We're seeking Weekend Call Center Representatives for our high-energy customer service hub. Enjoy competitive pay, flexible scheduling, and career advancement opportunities. Our next hiring event is your chance to start immediately—no experience required! Apply today and become part of Wichita's premier customer service team.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service protocols
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work weekends (Sat/Sun 6am-6pm shifts)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to Enterprise Plaza location