Job Description
Are you looking for a rewarding career with a flexible schedule? Apex Support Solutions is currently hosting a Hiring Event for Local Call Center Representatives in Wichita, KS.
We are seeking motivated individuals to join our dynamic team, specializing in Careers in Florida and beyond. If you thrive in a fast-paced environment and want to help customers with their needs, we want to hear from you. This position offers competitive pay, weekend flexibility, and a supportive culture that values your hard work.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Dedicated weekend shifts (Friday-Sunday) allowing you to enjoy your weekdays.
- Professional Growth: Clear pathways for advancement within the company.
- Modern Environment: Work in a state-of-the-art facility or a remote setup with top-tier equipment.
Don't miss this opportunity to jumpstart your career. Apply today for our Weekend Shift roles!
Responsibilities
- Answer incoming and outbound calls professionally, greeting customers with a positive attitude.
- Resolve customer inquiries, complaints, and technical issues efficiently and accurately.
- Process orders, returns, and account modifications using the CRM system.
- Document all customer interactions and resolutions in the call log.
- Identify upsell opportunities and promote company products/services to meet sales targets.
- Collaborate with team leads to improve call handling times and customer satisfaction scores.
Qualifications
- Must be at least 18 years of age.
- High school diploma or GED equivalent required.
- Reliable high-speed internet connection and a quiet workspace (if remote).
- Ability to work weekends (Friday, Saturday, Sunday) and occasional holidays.
- Strong verbal communication skills and active listening abilities.
- Basic computer literacy and proficiency in typing (35+ WPM).
- Previous customer service or call center experience is a plus but not required.