Job Description
Join our award-winning team as a Local Customer Service Representative in Detroit! We're urgently hiring passionate individuals to deliver exceptional support to our community. This immediate-start opportunity offers competitive pay, comprehensive training, and career growth potential. Be the voice of our brand while making real impact in your city. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Process transactions, orders, and service requests using our CRM system
- Collaborate with local teams to resolve complex issues and ensure customer satisfaction
- Maintain detailed documentation of all interactions and resolutions
- Identify opportunities for service improvements and provide feedback
- Meet/exceed performance metrics including call quality and resolution rates
- Support community outreach initiatives and local event coordination
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/regional context
- Exceptional communication and active listening skills
- Proficient with Microsoft Office and CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends
- Valid Michigan driver's license (for occasional local travel)