Job Description
Join our award-winning call center team and transform your weekends into rewarding opportunities! ConnectCare Solutions is seeking enthusiastic Weekend Call Center Specialists in San Jose to deliver exceptional customer experiences while enjoying premium pay and flexible scheduling. Our state-of-the-art facility offers a dynamic, tech-driven environment where your skills directly impact customer satisfaction. Benefit from comprehensive training, advancement pathways, and a supportive culture that values work-life balance.
What We Offer:
- Premium weekend shift premiums ($18-$24/hour)
- Free on-site parking and transit assistance
- Health insurance eligibility after 90 days
- Performance-based quarterly bonuses
- Employee recognition programs
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed KPIs: First Call Resolution (FCR), CSAT, and AHT targets
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with team leads to improve service protocols
- Participate in weekend-specific training and quality audits
- Support multilingual customer needs (Spanish/English preferred)
Qualifications
- Minimum 1 year call center or customer service experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Typing speed: 35+ WPM with 95% accuracy
- Exceptional active listening and conflict resolution skills
- Ability to work Saturdays and Sundays (10am-6pm)
- High school diploma or equivalent required
- Basic technical troubleshooting for common issues