Job Description
Join our award-winning customer service team as a Call Center Representative with weekend shifts in Miami, Ohio! We're seeking motivated individuals who thrive in dynamic environments and want to build a rewarding career with comprehensive paid training. Enjoy competitive pay, flexible weekend schedules, and opportunities for advancement within our growing organization.
Why Join Us?
- Full paid training program covering all systems and protocols
- Competitive hourly wage + performance bonuses
- Health/dental/vision benefits after 90 days
- Clear career path to team lead/supervisor roles
- Modern, supportive work environment with zero micromanagement
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries using CRM tools
- Meet/exceed KPIs for call quality, resolution time, and CSAT scores
- Document interactions accurately in company systems
- Collaborate with cross-functional teams for complex issue resolution
- Adhere to compliance protocols and data security standards
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Ability to type 35+ WPM with strong computer literacy
- Availability for weekend shifts (Fri-Sun) and holidays
- Problem-solving mindset with attention to detail
- Positive attitude and adaptability to changing processes