Job Description
Join Atlanta's premier customer service team at our exclusive weekend shift hiring event! We're seeking passionate individuals to deliver exceptional experiences while enjoying competitive pay, flexible scheduling, and rapid advancement opportunities. This role offers stability in a dynamic environment with comprehensive training and performance incentives. Perfect for students, parents, or professionals seeking work-life balance with weekends off. On-site interviews and same-day conditional offers available!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Meet/exceed key performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce and ticketing systems
- Collaborate with team leads to address escalations
- Participate in ongoing product knowledge training
- Maintain 99% schedule adherence and punctuality
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with 95% accuracy
- Proficiency with Windows OS and cloud-based applications
- Weekend availability (Sat/Sun 8am-8pm shifts)
- Positive attitude under pressure and resilience
- Valid government-issued photo ID for background check