Job Description
Join our elite customer service team at GlobalConnect Solutions! We're hosting an exclusive hiring event for Weekend Call Center Specialists in Atlanta, GA. This is your opportunity to launch a rewarding career with industry-leading benefits, flexible scheduling, and growth opportunities. Bring your energy and passion for helping others – we provide comprehensive training and a supportive team environment.
Why Join Us?
- Competitive hourly pay + performance incentives
- Comprehensive benefits package (health, dental, vision)
- Tuition reimbursement and career advancement programs
- Modern, tech-enabled workspaces
- Recognition programs for top performers
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Meet/exceed key performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and development
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional communication and problem-solving skills
- Ability to work weekends and flexible hours
- Proficiency with Microsoft Office and CRM software
- Strong typing speed (40+ WPM)
- Positive attitude and resilience under pressure
- Ability to pass background check and drug screening