Job Description
Join ConnectFirst Solutions for our exclusive weekend call center hiring event! We're seeking passionate professionals to deliver exceptional customer experiences while enjoying a flexible weekend schedule. As a leader in customer service innovation, we offer competitive compensation, comprehensive benefits, and career advancement opportunities. Event dates: October 15-17, 2023. Location: Baltimore, MD (with remote options for Florida residents). Apply now to secure your spot!
Responsibilities
- Handle inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to optimize service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong verbal/written communication skills
- Ability to work independently in fast-paced environment
- Proficiency with Microsoft Office and CRM platforms
- Weekend availability (Sat/Sun 8am-8pm)
- Resident in Baltimore, MD or Florida