Job Description
Join our elite customer service team at CustomerFirst Solutions! We're hosting a dedicated hiring event for motivated Weekend Call Center Specialists in Jacksonville, FL. Enjoy premium benefits including health insurance, 401(k) matching, and paid time off while delivering exceptional customer experiences in a fast-paced environment.
As a cornerstone of our operations, you'll represent Fortune 500 clients across technology, healthcare, and finance sectors. This role offers immediate start with comprehensive training and clear career progression paths. Work weekends only (Saturday-Sunday) with weekday flexibility for training.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM tools (Salesforce/Zendesk)
- Document interactions and maintain accurate case records
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with team leads for continuous improvement
- Adhere to compliance protocols (HIPAA, PCI-DSS)
- Participate in monthly performance reviews
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years call center or customer service experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficiency in Microsoft Office and CRM systems
- Exceptional communication and conflict resolution skills
- Ability to work weekends (Sat-Sun 8am-8pm)
- Background check and drug screen required
- Spanish bilingual candidates strongly encouraged