Job Description
Join our dynamic call center team in Fresno and kickstart your career with an immediate start opportunity! We're seeking passionate Weekend Shift Specialists to deliver exceptional customer experiences while enjoying competitive pay and flexible scheduling. ConnectServe Solutions offers comprehensive training, career advancement pathways, and a supportive team environment where your contributions make a real impact. Perfect for students, parents, or anyone seeking weekend work-life balance without sacrificing earning potential.
Why Choose Us?
- Competitive hourly pay with performance bonuses
- 100% paid training and certification
- Modern, tech-equipped workspace
- Health benefits for full-time equivalents
- Employee recognition programs
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members for complex issue escalation
- Adhere to compliance protocols and security standards
- Participate in ongoing training and feedback sessions
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Strong typing skills (35+ WPM)
- Proficiency with Windows OS and basic software
- Clear communication in English (bilingual Spanish a plus)
- Ability to work independently in a fast-paced environment
- Weekend availability (Sat/Sun shifts, 8am-8pm)
- Background check and drug screen required