Job Description
Join our award-winning call center team in Charlotte and kickstart your career with weekend shifts starting immediately! We're seeking dedicated Customer Service Specialists to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive training, and a supportive team environment while building valuable professional skills. Perfect for students, career changers, or those seeking flexible weekend work. No experience necessary – we provide all training!
At Apex Customer Solutions, we invest in our people through ongoing development opportunities and performance-based incentives. Our modern Charlotte facility features ergonomic workstations, free parking, and a vibrant team culture focused on growth and recognition. Start earning immediately while developing transferable skills in communication, problem-solving, and technology.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve customer concerns using multi-channel communication (phone, email, chat)
- Document interactions accurately in CRM systems while meeting quality standards
- Collaborate with team members to ensure consistent service delivery
- Adhere to compliance protocols and maintain data security standards
- Participate in ongoing training programs to enhance product knowledge
- Meet performance metrics including call volume and customer satisfaction targets
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Reliable transportation and punctual attendance record
- Ability to work weekends (Sat/Sun) and holidays as required
- Positive attitude with problem-solving aptitude
- No prior experience necessary – full training provided
- Must pass background check and drug screening