Job Description
Join ConnectCare Solutions as a Weekend Call Center Specialist in sunny Jacksonville, FL! We're hosting a hiring event for motivated individuals seeking weekend opportunities with competitive pay and career growth. Enjoy a supportive environment where your communication skills shine while helping customers resolve inquiries. Full-time weekend shifts offer exceptional work-life balance, plus comprehensive benefits including health insurance, paid time off, and advancement potential. Bring your energy and join our award-winning team today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions accurately in compliance with company protocols
- Meet/exceed performance metrics for call quality and resolution rates
- Collaborate with team members to improve customer experience
- Participate in ongoing training to enhance product knowledge
- Maintain confidentiality of sensitive customer information
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Availability to work weekends (Sat/Sun) with flexible weekday hours
- Typing speed of 35+ WPM with high accuracy
- Positive attitude and resilience in fast-paced environments